Privacy Policy

Last Updated: 19 June 2026

Anglesey Carpet Care (“we,” “us,” or “our”) is committed to protecting your privacy and keeping your personal information secure. This Privacy Policy explains how we collect, use, and share personal data when you visit our website https://angleseycarpetcare.co.uk (the “Site”), get in touch with us, or use our professional cleaning services.

We aim to use clear, simple language suitable for homeowners and commercial clients.

As a provider of carpet, upholstery, and hard floor restoration services for high-end residential and commercial clients (including hotels, offices, and hospitality venues), we handle your data with the highest level of professionalism and in compliance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Anglesey Carpet Care provides carpet, upholstery, and hard floor cleaning and restoration services. This Privacy Policy applies to our website https://angleseycarpetcare.co.uk and to enquiries and bookings made by phone, email, or via our website.

2. What Personal Data We Collect

Depending on how you interact with us, we may collect:

  • Identity and contact details: Name, email address, phone number, and address.
  • Enquiry and booking details: Details you provide about your property or premises, service requirements, and appointment information.
  • Payment information: Payment status and transaction details. (Card payments are handled by our payment providers; we do not aim to store full card numbers ourselves.)
  • Technical data: IP address, device information, browser type, time zone, and approximate location (where available).
  • Usage data / browsing behaviour: Pages you visit, how you move around our Site, and interactions with our online content (for example, which pages or buttons you use).

Where you provide personal data about another person (for example, a site contact at a business), you confirm you have permission to share it with us.

3. How We Collect Your Data

We collect personal data in the following ways:

  • Contact forms and booking enquiries: When you fill in a form on our Site, request a quote, or send a booking enquiry.
  • Phone calls and messages: When you call, text, or leave a voicemail.
  • Email: When you email us directly.
  • Cookies and similar technologies: When you browse our Site, we (and our partners, such as Google) may use cookies and similar technologies to collect technical and usage data.
  • Google Analytics: To understand how people use our Site and to improve it.
  • Google Ads and related Google services: To measure advertising performance and, where you consent, to show ads that are more relevant.

We follow the ICO’s guidance on the use of cookies and other storage/access technologies. Where required, we ask for your consent before placing non-essential cookies or using similar technologies (and you can change your choices at any time).

4. Why We Collect and Use Your Data

We use your personal data to:

  • Provide our services: To prepare quotes, arrange and manage bookings, and carry out carpet, upholstery, and hard floor cleaning/restoration services.
  • Respond to enquiries: To answer questions, provide customer support, and follow up on requests.
  • Process bookings and payments: To take deposits or payments (where applicable) and manage invoices/receipts.
  • Improve our services and website: To understand what works well, fix issues, and improve our customer experience.
  • Send marketing (with consent): To send news, reminders, or offers by email/SMS/phone where you have opted in, and you can opt out at any time. 5. Legal Basis for Processing (UK GDPR)

We use the following lawful bases under the UK GDPR:

  • Contractual necessity (performance of a contract): Where processing is needed to provide a quote, manage a booking, and deliver the service you requested.
  • Legitimate interests: To run and improve our business, keep our website working properly, prevent fraud, understand demand for services, and measure the effectiveness of our marketing. Where we rely on legitimate interests, we balance these against your rights and expectations.
  • Consent: Where required (for example, for certain cookies/advertising technologies and for direct marketing where you have opted in). You can withdraw your consent at any time.
  • Legal obligation: Where we must keep records for tax, accounting, or other legal requirements.

6. Cookies, Google Advertising, Consent Mode and Data Sharing with Google

Our Site uses cookies and similar technologies (sometimes described by the ICO as “storage and access technologies”) to help the Site work, to understand how it’s used, and (with your consent where required) to support advertising.

Google services we use We use:

  • Google Analytics
  • Google Ads
  • Related Google services used for advertising measurement and performance

Sharing data with Google

We share certain data with Google for analytics and advertising purposes. Depending on your choices, this can include information collected via cookies and similar technologies, such as:

  • IP address (or a shortened/anonymised form, depending on configuration) • device and browser information
  • pages visited and actions taken on our Site
  • advertising measurement information

Google may use cookies and other tracking technologies to measure performance and (where you consent) to help serve personalised ads.

Google Consent Mode v2

We use Google Consent Mode v2 and send the following consent signals (depending on your cookie choices):

  • ad_storage
  • analytics_storage
  • ad_user_data
  • ad_personalization

You have the right to grant or withhold consent for these purposes. If you refuse consent, we will still provide our services, and where possible our tags will operate in a limited way (for example, using aggregated measurement).

You can control cookies through our cookie banner/settings (where available) and also through your browser settings. Please note: blocking some cookies may affect how well the Site works.

Google’s Business Data Responsibility information is here: https://business.safety.google/privacy/

7. Who We Share Data With

We do not sell your personal data.

We may share your personal data with trusted third parties where needed to run our business and provide services, including:

  • Google (advertising and analytics): for measurement, analytics, and (where you consent) personalised advertising.
  • Booking and customer management (CRM) systems: to handle enquiries, schedule work, and manage customer communications.
  • Payment processors: to take and process payments securely.
  • IT and website service providers: including website hosting, maintenance, security, and email systems.

We only share what is necessary for the purpose, and we expect providers to protect your data.

8. International Transfers

Some of our service providers (including Google) may process personal data outside the UK. This can include transferring and/or storing data in the United States.

Where personal data is transferred internationally, we use appropriate safeguards designed to protect your information, such as the UK’s recognised transfer mechanisms (for example, International Data Transfer Agreements and/or UK addendums to EU Standard Contractual Clauses) and additional protective measures where appropriate.

9. Data Security

We use appropriate technical and organisational security measures to protect your personal data from accidental loss, misuse, unauthorised access, alteration, or disclosure. Access is limited to those who need it for business purposes.

10. How Long We Keep Your Data

We keep personal data only as long as necessary for the purposes set out in this policy.

  • Enquiries and bookings: We keep data for as long as needed to manage the enquiry/booking and provide the service.
  • Legal/accounting records: We may keep certain records (for example invoices and payment records) for up to 6 years to meet legal, tax, and accounting requirements.
  • Marketing: Where we rely on consent, we keep marketing preferences until you unsubscribe/ withdraw consent, or until we no longer need the data for marketing.

We may keep anonymised data (which no longer identifies you) for analytics and business planning.

11. Your Rights Under UK GDPR

You have rights under UK data protection law, including the right to:

  • Access: request a copy of the personal data we hold about you.
  • Rectification: ask us to correct inaccurate or incomplete data.
  • Erasure: ask us to delete your data in certain situations.
  • Restriction: ask us to limit how we use your data in certain situations.
  • Portability: request to receive certain data in a portable format and/or have it transferred to another provider where applicable.
  • Objection: object to our processing in certain situations (including where we rely on legitimate interests).
  • Withdraw consent: where we rely on consent, you can withdraw it at any time (this won’t affect processing carried out before withdrawal).

To exercise your rights, contact us using the details below.

12. How to Complain

We’d appreciate the chance to deal with your concerns first. Please contact us using the details below and we will do our best to resolve the issue.

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection: https://www.ico.org.uk

13. Updates to This Policy

We review this policy regularly and may update it from time to time. Last updated: June 2026

14. Contact Details

If you have any questions about this Privacy Policy or how we use your data, contact us:

Anglesey Carpet Care

Website: https://angleseycarpetcare.co.uk

Phone: 07549 453 789

Contact form: via our website contact form